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Nicola Lund's avatar

Where to begin on the subject of High Street business?

I speak from having first hand knowledge of how our family business has operated over the past 35 years and how the death knell came with the closure of so- called 'non essential' businesses in 2020.

My father had three flourishing greetings card shops. Incidentally I know of another business owner with three similar shops in another county. The latter has closed all three since 2020. My father has closed one and reduced the opening hours of his two others due to the changing habits of customers (once again since 2020).

Not by coincidence, I have noticed that virtually all of the supermarkets (since 2020) have DOUBLED the amount of card racks in their stores. They, of course were allowed to continue selling 'non-essential' items, clearly benefitted considerably and were not about to let a chance to continue with this bonanza slip away.

Because the 'direct to retail' market (companies like Hallmark and Carlton who supply the corporates) has flourished, firstly City Greetings (a card warehouse supplying independents) in Cardiff went out of business, followed this week by the only remaining warehouse used by card retailers in Wales - Tiger Feet in Bristol. The nearest warehouse now is in Manchester, I believe.

One shop used to have a flat above which was rented out. My father stopped renting this twenty or so years ago when councils started paying housing benefit directly to tenants and not to the landlord. He had neither the time nor the inclination to be chasing up missed payments.

He has now been forced to sell that particular shop after the council has been charging him £5,000 per annum for a Band A uninhabitable 'second home'. This tax meant that the business below (which had suffered since 2020) has become completely untenable.

Customers' habits have changed since 2020. Many do not come out early in the morning or later in the afternoon. Many high street shops around the UK now open at 10am whereas opening used to be 9am. Many close earlier. The increase in running costs has not helped. Additionally many will have got into the habit of buying online even though cards online are more expensive.

Then there is the issue of employment - it has become an 'employees market' since furlough which I touched upon in this article:

https://www.conservativewoman.co.uk/one-victim-of-the-war-on-small-retailers/

Incidentally, there are further surprises down the line for independent retailers. The anti carbon lobby had already begun to blame SMEs for 64% of 'carbon emissions'.

https://www.oecd.org/content/dam/oecd/en/publications/reports/2023/10/assessing-greenhouse-gas-emissions-and-energy-consumption-in-smes_002d1637/ac8e6450-en.pdf?utm_source=chatgpt.com

Before long businesses will be forced / coerced to undertake actions such as retrofitting fridge doors (see the Wales Retail Forum Action Plan of May 2023) and installing heat pumps.

Once the corporates succeed in chipping away at all of the local independent retailers' businesses and extinguished much competition, then we will see prices rise and probably further closures.

So I am afraid that Plaid will really have their work cut out to reverse the decline in the High Street since 2020. It is about far more than business rates.

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